Senior Enterprise CSM - Drive Growth & Renewals

CareScribe Ltd. is seeking a Senior Customer Success Manager to own and grow a portfolio of our largest global enterprise customers from onboarding through renewal.

You will set growth plans, build your pipeline for upsell and cross-sell, and close deals to expand ARR and improve net revenue retention. You'll ensure customers see clear value and return, shape playbooks as the team grows, and coach colleagues to raise the overall level of customer excellence across the business.