Senior Director, Retail Property Management

Overview

Director - Property Management (Retail Portfolio Leadership). Our client is a leading name in commercial property management, known for delivering exceptional value through strategic partnerships and operational excellence. They are now seeking an accomplished Director to lead a prestigious UK retail property portfolio and a select group of institutional clients. This is a senior leadership opportunity to shape the next generation of property management - blending innovation, sustainability, and client-centric excellence.

Key Responsibilities

• Lead the strategic management of a major UK retail portfolio, ensuring the highest standards of service delivery.
• Act as the primary relationship lead, driving collaboration, efficiency, and alignment with client objectives.
• Oversee cross-functional teams spanning facilities management, finance, health & safety, and ESG disciplines.
• Champion digital transformation and sustainability initiatives that enhance asset performance and occupier experience.
• Deliver strong financial results, overseeing P&L, budgets, and revenue growth across multiple client accounts.
• Foster a culture of excellence, innovation, and accountability within a diverse, matrix-managed team.
• Represent the business externally, strengthening market presence and driving continuous improvement in service delivery.

Key Requirements

• Minimum of 10 years' experience managing large-scale, institutional-grade commercial or retail portfolios.
• Proven record of strategic leadership, client relationship management, and commercial performance.
• Strong financial acumen with experience of full P&L accountability.
• Expertise in integrated service delivery models across property, facilities, and asset management.
• Demonstrated ability to drive innovation through data, technology, and sustainability practices.
• Exceptional communication, presentation, and stakeholder management skills.
• MRICS qualification (or equivalent professional status) is preferred.

Perks & Benefits

• Competitive salary with performance-related bonus.
• Hybrid working model with flexibility for travel across key UK sites.
• Opportunity to lead a high-profile, national portfolio within a forward-thinking organisation.
• Access to professional development programmes, including leadership and talent initiatives.
• Supportive and collaborative company culture, focused on wellbeing, inclusion, and career growth.

Apply Now

If you are an accomplished property management leader with a passion for innovation, excellence, and strategic client delivery, we'd love to hear from you. Apply online today to join a business where your leadership will shape the future of retail property management.