Senior Director, Customer Success Strategy & Growth

Moody's Investors Service in Salford is seeking a highly experienced Customer Success Manager to strategically lead a team dedicated to enhancing customer satisfaction, retention, and loyalty. The role demands expertise in managing client interactions, driving retention efforts, and optimizing team performance. Ideal candidates will possess over 10 years of B2B client-facing experience and a Bachelor's degree in a related field. This role offers the opportunity to engage closely with sales leadership and develop effective client strategies within an inclusive work environment.