Senior Director, AI-Driven CX Product Leadership

Genesys is seeking a Senior Director, Product Management to lead CX, agent experience and engagement initiatives within the Digital team. You will set a vision for a flexible user experience framework unifying experiences across products, drive data-informed decisions and shape workflows that blend human and AI collaboration.

You will partner with stakeholders across engineering, design, research and sales, guiding multi-site teams to deliver high-impact features on aggressive roadmaps.