Senior Design Manager

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The Experience Team defines how our customers, riders, restaurants, and employees interact with Deliveroo's products and services end-to-end.

Based in London, our team has a global impact. Based throughout London and the greater UK, our diverse team has a global impact. We cook up accessible, localised, and inclusive products for customers in Singapore, riders in France, grocery chains in Qatar, restaurant kitchens in Dubai, and beyond.

Our Senior Design Managers foster a culture and community where the Experience Team can happily and healthily do their best work. They nurture people's professional and personal development, recruit new teammates, and guide with empathy and pragmatism. Their passion is to design people-centred systems and processes to help us scale design with purpose while keeping quality high.

Our teams tackle some of the most exciting challenges in tech, building systems that impact millions daily. Our user-focus approach guides us as we build the definitive online food company together.

What we're looking for

We're hiring a Senior Design Manager to join our Headquarters in London, for parental leave cover from now until January 2027.

This role will be leading the Delivery and Care Group. You'll lead a fantastic team of Product Design, Content design & Localisation experience professionals who support our Partner & delivery experience and products - making deliveries possible and collaborating with other groups to ensure a truly end-end experience.

Your role

Support your team's development with a focus on personal and professional growth as well as technical and interpersonal skills

Scale the Experience team by interviewing world-class design talent

Role model Deliveroo's culture so your team members see our values in action

Enable world-class design execution by coaching quality standards such as accessibility, localisation, and other design best practices

Help your team execute efficiently in a fast-moving, global environment with clear communication, sufficient context, and a roadblock-free path

Encourage collaboration through cross-team and cross-discipline initiatives to make the Experience Team and the products it delivers better

Prepare the next generation of managers and help our individual contributors progress in their careers

Share and celebrate your team's talent and work with regular recognition of and communication about significant achievements

What you'll bring

We value intellectual humility, an eagerness to learn, and the ability to move quickly while being practical. But above all else, we need unique teammates from varied backgrounds to add new perspectives, skills, and experience to our team.

Stuff you might work on

The products we build are as diverse as the people we serve. During your time at Deliveroo you'll be exposed to many product areas.

Some products we make together are:

Our Rider apps

Restaurant and Grocery partner apps

Our suite of Consumer products

Internal Tools to provide better Customer Service and Employee Experience, and

Deliveroo's Design System and its tooling

This role is for you if you

You love building teams and products-you enjoy making an impact in a fast-paced and dynamic environment

Have Senior Management experience-you build and run high-performing groups of Product Design teams

Build cross-functional relationships-you establish a strong network and connect with disciplines from User Research and Content Design to Product, Engineering & Data Science

You are an excellent communicator-you bring positive energy and get those around you excited about your team's purpose

Are a caring, empathetic, humble supporter-you practice people-first leadership, help your team overcome career and work hurdles, and nurture the future leaders of our team

Have a good sense of humour-you believe work can and should be fun

Workplace & Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander.

A competitive and comprehensive compensation and benefits package

1

Compensation

• We aim to pay every employee competitively for the role they are performing in their respective location
• Depending on role and location, some employees may be eligible for an annual cash bonus, sign-on bonus or relocation support
• Up to 5% matched pension contributions

2 Equity

• Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success

3 Food

• Free Deliveroo Plus: free delivery and access to special offers
• Team lunches from the best local restaurants

4 Time away

• 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo
• One day of paid leave per year to volunteer with a registered charity

5

• Funded single cover healthcare on our core plan, with the option to add family members at own cost
• On-site gym (HQ), discounted external gym membership
• Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass
• Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments
• Life assurance

6 Work Life

• Maternity, paternity and maternity and shared parental leave, eligible from day one of employment
• Excellent kit to enable working from home and a parent-friendly working culture
• Access to free mortgage advice
• Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel
• Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and content
• Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in-office yoga sessions