Senior Delivery Manager Permanent / Full-Time London View position

Role overview:

As we take on larger and more complex projects, from critical customer builds through to full data and network fit outs inside major office refurbishments, we need a Senior Delivery Manager who can own delivery end to end on the work that matters most.

This isn't a role for someone who wants a steady stream of standard orders. It's the person we hand the difficult stuff to. Multi tenant buildings with awkward access. Big projects where Vorboss is subcontracting to a main contractor on a live construction programme, and our delivery has to be interleaved with trades who don't care about fibre. Your job is to take these projects from commitment to live connection without anyone losing sleep over them.

You'll be the senior face of Vorboss in front of customers, landlords, building managers, and main contractors on your projects, so the role is as much about representing us well as it is about delivery mechanics. You'll report into the Director of Connectivity Operations and work closely with Build, Service Delivery, SHEQ, and our commercial teams.

Key responsibilities: Delivery of complex orders

• Own the delivery of Vorboss's most complex customer orders: orders involving equipment hire, tall building installations, tricky multi tenant environments, or anything where normal service delivery needs a dedicated hand.
• Build and maintain delivery plans that reflect what contractors, splicing teams, and site access allow, not theoretical timelines.
• Act as the single point of accountability for these orders through to handover.
• Ensure systems of record are kept up to date and data integrity surrounding these builds is accurate.
• Lead Vorboss's delivery when we're subcontracting to a main contractor on a major office refurbishment or fit out, covering data cabling, network delivery, and everything we install inside a live construction programme.
• Work to the main contractor's programme, attend site progress meetings, produce RAMS, and keep Vorboss's works on track alongside the other trades.
• Own day to day delivery risk and escalate construction compliance matters (CDM 2015, principal contractor coordination, permits, etc.) with support from SHEQ and Build leadership.
• Be the lead face of Vorboss to customers, landlords, building managers, and main contractors on your projects. Translate between what the construction and telecoms worlds each expect, and keep all sides informed.
• Run project meetings, produce clear reporting, and make sure decisions are captured and acted on.

Cross functional coordination

• Work with Build, Service Delivery, SHEQ, Logistics, and commercial teams to pull together everything a project needs.
• Incorporate and integrate these projects into Vorboss delivery forecasts, ensuring a strong command across all of delivery of exactly when these services will be made live.
• Manage equipment hire, access bookings, and contractor allocation so nothing derails the plan.

The right candidate:

• Significant project or programme management experience delivering complex technical infrastructure work. You've run projects where things didn't go to plan and you've brought them back.
• Comfortable with fibre and telecoms delivery concepts, whether from a supplier background or as a customer who has commissioned fibre and network projects and understands the stages, the dependencies, and what good looks like.
• Experience managing delivery alongside construction programmes, main contractors, or fit out projects. Or a strong track record of managing projects in buildings where you weren't the only trade on site.
• Confident running meetings with senior customers, landlords, building managers, and contractors. You represent the company well when the room is difficult.
• Strong planning and prioritisation. You keep multiple concurrent projects visible and under control, and you're honest about what's off track.
• Clear, concise written communication. Your project updates are short, useful, and actually read.
• Direct experience on the Openreach network or with UK telecoms build.
• CDM 2015 awareness; SMSTS or CSCS.
• Experience working across a mix of small, discrete orders and large multi month programmes.
• You don't need to tick every box. If you've managed complex delivery in a technical environment and the rest of this resonates, we'd like to hear from you.

You may not meet every single desired requirement listed under "the right candidate" section . If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!

Benefits:

• Company pension scheme.
• 25 days of annual leave allowance that increases with years served (excluding bank holidays).
• Access to Spill, our mental health support partner.
• Cycle to work scheme.
• Half price gym memberships through the healthcare provider.
• Free eye test.
• Hastee app, to help manage your salary and finances.

Diversity, inclusion, and equal opportunities:

We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

We aim to create a working environment free of bullying, harassment, victimisation, and unlawful discrimination, promoting dignity and respect for all, and where individual differences and the contributions of all staff are recognised and valued.

This commitment includes training managers and all other employees about their rights and responsibilities under the equality, diversity, and inclusion policy. Responsibilities include staff conducting themselves to help the organisation provide equal opportunities in employment, and prevent bullying, harassment, victimisation, and unlawful discrimination.

Vorboss promotes step free access at our main headquarters, whilst taking into consideration physical barriers employees might face across all other sites.