Senior Delivery Manager

University of the Arts London (UAL) is a world-leading creative university for teaching and research in art, design, fashion, communication and performing arts. UAL is made up of six renowned colleges and hosts several institutes that further the university's mission and social purpose.

Digital & Technology at UAL is on an exciting journey, transitioning from a 'classic' IT approach to a user-centred product approach to technology. We are investing in our people, and the processes enabled by digital, to evolve and transform the student and staff experience at UAL.

As Senior Delivery Manager, you will be responsible for the effective delivery of new products, changes and developments within our key service areas. You will achieve this by working as part of a management team that supports four multi-disciplinary squads and partners with TechOps functions in the same group. You will work in an agile, self-organising way within a framework reflecting digital governance and the product life cycle.

Our group is aligned to business services and as such you will ensure the digital service has the capacity and capabilities to deliver the service roadmap. You will work closely with and coordinate activities with the Head of Product, Senior Product Manager, Senior Business Analyst, Solution Architect and TechOps managers, business services, suppliers and the users. Across these activities you will identify and manage risks and dependencies, collaborating with stakeholders and managing external supplier contracts and budgets to maximise value and ensure high quality service provision.

This role requires a strong emphasis on building relationships, allying with business service leads and fostering a collaborative environment within the group. You will be a key member of the Delivery Community of Practice, supporting colleagues and developing our delivery discipline. You will exemplify delivery management in a product setting for your team. You will be a trusted partner for service area heads, coaching and improving practices to support the delivery of the service roadmap.

You will have a passion for agile methodologies, with a proven track record of successfully implementing agile practices in a complex environment. You will seek out standardisation, reduce waste, control deliveries and report consistently to peers, management and governance. You will have excellent leadership and communication skills, with the ability to inspire and motivate teams to deliver to the highest standards.

In this recruitment round, we are seeking one Senior Delivery Manager to work within the digital group which spans the business services for People & Culture, Finance & Legal, Estates, Accommodation, Catering and Retail operations. We welcome applications from experienced Senior Project/Programme Managers (with sufficient Product/Agile/Scrum experience) who want to work for an organisation that is committed to social purpose and is growing to face new opportunities and challenges.

Experience

• Experience of agile delivery across a large, complex enterprise environment, driving large and complex change initiatives through to completion, fully transitioning and embedding change into operational teams
• Extensive senior level stakeholder management, cross-functional collaboration, and experience of working with external partners/suppliers
• Excellent communication and leadership skills, with a track record of managing teams, coaching, and mentoring team members, and creating a culture of collaboration and continuous improvement
• Strong budget (£500k+) and risk management
• Relevant Agile Practitioner or MSP Practitioner certifications

UAL is a world-class university, shaping the creative industries worldwide, and staff have access to a range of benefits, training and personal development to recognise and reward the contributions they make, and to encourage excellence, creativity and diversity, including:

• Competitive salary package of £59,649 - £80,445 per annum, depending on experience
• 34 days annual leave plus public holidays
• Generous, defined benefit pension scheme
• Family-friendly policies, including 26 weeks of full maternity or paternity pay

To apply, please follow the link and upload your current CV in the first instance (No cover letter required). Candidates who meet the criteria will be contacted for further discussion and to progress their application.

HAYS Technology have been retained by University of the Arts London to manage the search and recruitment of this role. For all enquiries, please contact Breanna Mahan at Hays Technology.