Senior CX Team Leader - People-First & Performance

FMI Field Management Ireland is seeking a Senior Contact Centre Team Leader in Dublin to lead and develop a team of Customer Experience Agents. The role focuses on promoting excellent customer service and operational performance while fostering a positive team culture. The ideal candidate should have proven leadership experience, strong communication and analytical skills, and proficiency in Excel. FMI values employee growth through training and development, offering a dynamic work environment with flexible opportunities.