Senior CX Strategist - London

Join our growing team in London as an experienced CX Consultant!

Are you a visionary strategic thinker with a passion for creating better customer experiences? Do you enjoy inspiring others and leading customer-centric transformations in large organizations? As a trusted advisor, you are driven by business growth and transformation, and comfortable presenting ideas to the C-Suite and senior stakeholders to create impact. You act as an ambassador of company culture and are inspired by the people around you.

To excel in this role, you should have:

• Solid experience in strategic consulting, customer-centric business development, or related areas, with the ability to make impactful contributions that advance future business initiatives
• A strong understanding of our customers' business strategies and the ability to serve as a trusted advisor, adding value at every interaction
• Excellent business acumen with a strategic and commercial mindset to develop existing relationships and identify new opportunities
• Effective communication skills to clearly articulate service offerings and link them to customers' key performance indicators
• A proven track record of delivering strategic transformation projects with measurable results
• Experience in managing projects and ensuring high-quality deliverables
• Leadership qualities that inspire multidisciplinary teams
• Strong collaboration, communication, and facilitation skills
• A genuine interest in personal development
• A passion for working in a creatively driven agency environment

On a typical day at Hellon, you will:

• Deliver value and drive business growth for our clients as a CX Consultant
• Deeply understand your clients' business strategies, services, organization, processes, and decision-making structures
• Build close relationships with clients and stakeholders
• Facilitate meetings, workshops, and sessions with sensitivity to client and team needs
• Use analytical and creative thinking to evaluate the end-to-end customer experience across channels and touchpoints
• Enjoy working with the Hellon team and have fun!

What we offer:

We welcome you to our ambitious team of talented professionals. At Hellon, we encourage imagination and are brave enough to think beyond traditional boundaries.

We promise a journey filled with learning and growth opportunities, helping you become the best version of yourself. We are more than colleagues - we are a family. We celebrate successes and enjoy our work together!