Senior Customer Success Manager: Drive Adoption & Retention

Jellyfish is looking for a Senior Customer Success Manager to drive client satisfaction and adoption of Pencil Pro. You will lead strategic plans, guide complex implementations, and provide hands-on support. The role requires 5+ years of experience in customer success or SaaS, managing enterprise client relationships, and troubleshooting technical issues. The successful candidate will also mentor junior team members and collaborate on product enhancements, ensuring excellent client experiences.