Senior Customer Service Specialist

At Treatwell, we put the customer first. As a Senior Specialist CX, you're not only providing outstanding service yourself - you're also the go-to person for escalations, training, coaching and supporting the team in improving our processes.

You're highly efficient, proactive and able to juggle multiple priorities without losing your smile. You act as a bridge between team members, management and other departments - always keeping quality and clarity front and centre.

• Provide exceptional customer service in every communication you have.
• Resolve complex cases escalated by CX Specialists.
• Coach and train new team members to ensure a smooth onboarding.
• Review and monitor the quality of service provided by the team.
• Assist Team Leads with special projects, such as process improvement initiatives.
• Distribute daily workload and support the team with prioritisation.
• Use tools like Salesforce to stay aligned and keep records up-to-date.
• Act as the point of contact for departments like Product Support and Partner Success.

• You have strong communication skills in English, both verbal and written.
• Additional European languages are a strong plus.
• You're detail-oriented, but also efficient and pragmatic in your approach.
• You're highly organised and know how to structure your day to hit goals.
• You bring a positive, can-do attitude and love taking ownership.
• Experience in mentoring or supporting others is highly valued.

We'll treat you with:

• 28-days holiday, plus bank holidays
• Monthly £40 Treatwell vouchers so you can treat yourself too
• Mental health support through our partnership with Plumm
• Benefits platform offering cycle to work scheme, high street discounts and other perks
• A beneficial pension scheme and enhanced parental pay & leave policy

Equal Ops

Treatwell is an 'Open to All' employer and warmly welcomes everybody to the team. We are committed to making reasonable adjustments to the recruitment process as required. Please add any adjustment requests to your application.