Senior Customer Service Representative Order Management

AT&S is a leading global manufacturer of high-end IC substrates and printed circuit boards. AT&S industrializes leading-edge technologies for its core business segments Mobile Devices & Substrates, Automotive & Aerospace, Industrial and Medical and high-performance computing for AI applications. We are looking for talent eager to shape the future of our interconnected world. With plants in Austria, China, India, Malaysia and sales offices around the globe, we offer excellent career opportunities for creators, innovators and enablers with the drive to make a difference.

To enhance our successful Customer Service Teamin Leoben, Austria, we are looking for a passionate

Senior Customer Service Representative Order Management

In your role, you will lead the coordination of customer service and order management activities for assigned customers, ensuring excellent service and a smooth order-to-cash process. You will act as a key interface between customers, sales, and internal stakeholders to ensure accurate, timely, and effective communication and execution.

• Lead and coordinate customer service-related topics for assigned customers
• Manage customer orders, demand requests, and delivery date confirmations throughout the order-to-cash process
• Ensure accuracy and maintenance of SAP master data, including customer, material, and pricing information
• Collaborate closely with Sales, Supply Chain, and other internal departments to provide timely customer support
• Analyze operational processes and recommend improvements to increase efficiency and service quality
• Support KPI monitoring, reporting, and process optimization initiatives
• Resolve complex customer cases requiring cross-functional coordination and problem-solving
• Provide relevant customer and operational insights to support customer meetings and business decisions

• Background in Customer Service, Order Management, Supply Chain Coordination, or a related field
• Strong experience in customer-facing operations, order processing, and cross-functional collaboration
• Experience in project coordination, process improvement initiatives, or informal leadership responsibilities
• Advanced Microsoft Excel skills, including reporting, data analysis, and dashboard creation
• Strong analytical thinking and problem-solving capabilities
• Excellent communication and stakeholder management skills
• Experience with ERP systems, preferably SAP, as well as MS Office applications
• Fluent German and English language skills; additional languages are considered an advantage

• A meaningful role with opportunities for long-term growth in an international environment
• Chance to actively contribute to AT&S' success and to create value
• A structured and tailor-made onboarding program along with continual training opportunities
• Modern company canteen with freshly prepared meals every day
• Free parking spaces and e-charging stations
• Diverse health measures and a wide range of employee benefits

AT&S is an equal opportunity employer. We embrace diversity and are dedicated to empowering people to reach their potential by fostering their unique talents and strengths. The employment is in accordance with the Austrian Collective Agreement for the Electrical and Electronics Industry ( ), employment group F, and we offer competitive salaries and additional benefits based on your performance, experience and qualification.

JBG81_AT