Senior Customer Service Representative

Senior Customer Service Representative - Permanent Derry / Londonderry

Join a global manufacturer where quality, precision and customer satisfaction are at the heart of everything they do.

This is an excellent opportunity for an experienced customer service professional to become part of a fast-paced, customer-focused team, managing customer orders from enquiry through to delivery while building strong relationships with internal and external stakeholders.

Key Details:

• £Negotiable salary
• Monday to Friday
• Private healthcare
• Company pension scheme
• Permanent

The Role

As Customer Service Coordinator, you will be responsible for managing the order process from receipt through to shipment, ensuring customers receive a first-class service at every stage. Working closely with production, planning, logistics and sales teams, you'll help drive on-time delivery performance while maintaining accurate customer records and reporting.

Key Responsibilities

• Manage customer orders from order entry through to shipment and delivery.
• Act as the main point of contact for customer enquiries, order updates and issue resolution.
• Maintain customer records and provide regular order status reporting.
• Prepare reports and data for customer meetings, sales reviews and business updates.
• Create and maintain accurate customer information within ERP/SAP systems.
• Work closely with planning and procurement teams to support on-time customer deliveries.
• Monitor and report on OTIF (On Time In Full) performance.
• Attend operational and customer review meetings to support service delivery.
• Assist with sales forecasting and expected sales reporting.
• Support customer portal management and related system activities.
• Provide cover for the Customer Service Manager when required.
• Ensure compliance with all Health, Safety and Environmental procedures.

About You:

• Minimum 2 years' customer service experience within a manufacturing environment.
• Previous experience working within a global organisation.
• Experience using ERP systems, ideally SAP.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent communication and relationship-building skills.
• Strong attention to detail and accuracy in data management and reporting.
• Proficient in Microsoft Office, particularly Excel.
• Ability to work collaboratively across departments to meet customer expectations.

What's on Offer?

• Opportunity to join a global manufacturer operating within a specialist, highly regulated sector.
• Varied role with exposure to customer service, operations, planning and sales functions.
• Supportive team environment with opportunities for professional development.
• The chance to play a key role in delivering an exceptional customer experience and driving business performance.