Senior Customer Service Lead - Reception & Booking

Salary on appointment will be £27,869 per annum with an annual increment up to £28,249 per annum.

Senior Customer Service Advisor Ref: SP613

Salary on appointment will be £27,869 per annum with an annual increment up to £28,249 per annum. An exciting opportunity has arisen for a Senior Customer Service Advisor to join the UEA Sportspark.

Key duties of the role include leading and supervising a team of Customer Service Advisors to ensure the efficient and effective operation of the reception. You will also be responsible for making bookings, selling activities, memberships and responding to customer enquiries across the full week on a rota basis.

You will haveGCSEs at Grade C / 4or above in English and Mathematics or NVQ Level 2 in Customer Service (or an equivalent level of qualification) and aproven track record of providing outstanding customer service in a busy customer facing environment.

Thisfull-timepost is available immediately on anindefinitebasis.

Benefits include:

• 28 daysannual leaveinclusive of Bank Holidays.
• Family and Work-life balance policies including considerable maternity, paternity, shared parental leave and adoption leave.
• Generouspension schemewith life cover for dependants, plus incapacity cover.
• Health and Wellbeing: discounted access to Sportspark facilities, relaxation rooms, 320 acres of rolling parkland, wellbeing walks, Wellbeing Ambassador network, on-campus medical centre including NHS Dentist, Occupational Health and a 24/7 Employee Assistance Programme.
• Campus Facilities: Sportspark, library, nursery, supermarket, post office, bars and catering outlets.
• Exclusive shoppingdiscountsto help cut the cost of household bills, childcare salary sacrifice scheme, Cycle to Work scheme and public transport discounts.
• Personal Development: unlimited access to LinkedIn Learning courses, specialist advice and training from our Organisational Development and Professional Learning Team.

Closing date: 16 August 2026

The University holds an Athena Swan Silver Institutional Award in recognition of our advancement towards gender equality.

For further information, including the Job Description and Person Specification, please see the attached Candidate Brochure.

Salary on appointment will be £27,869 per annum with an annual increment up to £28,249 per annum.

Salary will be £38,784 per annum, with an annual increment up to £46,049 per annum (pro rata)

Vacancy Type

Indefinite

Function

School of Chemistry, Pharmacy and Pharmacology

Salary on appointment will be £38,784 per annum, with an annual increment up to £46,049 per annum