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Senior Customer Service & Dispute Resolution Lead

Posted 4 days 21 hours ago by Marley Risk Consultants

Permanent
Full Time
Customer Service Jobs
Gloucestershire, Cheltenham, United Kingdom, GL501
Job Description

Marley Risk Consultants is seeking a Customer Service Manager to lead the delivery of excellent customer service across the organisation, with initial focus on customer escalations and service improvement.

The role will evolve to oversee Dispute Resolution and ADR services, collaborating with the Customer Experience team and other departments to ensure fair and effective handling of complaints and disputes.

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