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Senior Customer Operations Lead, Dublin
Posted 9 days 10 hours ago by Candidate Experience Site - Lateral
Permanent
Full Time
Other
Dublin, Ireland
Job Description
Goldman Sachs is seeking a senior operational leader to oversee customer operations across our centralised call centre and support teams in Ireland. This role focuses on service delivery performance, complaints oversight, customer outcomes, and regulatory compliance while driving continuous improvement.
Key responsibilities include stabilising operations, building strong stakeholder relationships, and leading change initiatives to ensure fair customer outcomes and robust risk controls within a
Candidate Experience Site - Lateral
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