Senior Customer Lifecycle Manager

About Jaja

Our Mission: Empowering our customers to buy, borrow, and build-driven by tech, fuelled by data, and built for the future.

Our Company Values : C are Deeply, Adapt & Thrive, Challenge everything, Go for it! Own it, Make it Simple

Jaja is an innovative UK based consumer finance business, leading initially with a digital credit card launched in 2018, and a pipeline of consumer finance solutions in the making.

We are on a mission to redefine the consumer finance experience and liberate customers from needless complexity, wasted time and frustration. Or as we say it, Make Simple.

We will delight our customers - making the customer experience simpler, more enjoyable, more intelligent - treating customers fairly and giving them more control of their money.

Why join us ?

This is a chance to make a real impact in a growing business on a mission to change the face of the consumer finance industry forever .

We have a collaborative team structure fuelled by an exciting mix of people welcoming both experienced people from the industry with both feet on the ground and tech-savvy dreamers who pave way for the new stuff. Come as you are and be yourself !

About The Role As the Senior Lifecycle Manager, you will lead the strategy of customer engagement initiatives that drive usage, retention
and long-term customer value - specifically across our own and cobrand partner lifecycle journeys .

This is a data-informed role focused on designing , creating and optimising end-to-end lifecycle journeys for existing customers .
You'll be working closely with internal teams ( A cquisition , CRM, A nalytics, T ech nology ) and external brand partners to bring your ideas to life . You ' ll be the voice of the customer , ensuring all touchpoints are
seamless, personalised, and performance oriented.

Key Responsibilities:

• Strategy : Define and deliver a strategic lifecycle roadmap to support onboarding, retention, engagement, and reactivation across channels (email, SMS, push, in app , DM, web ) .

• Cross functional collaboration: Drive cross-team initiatives involving Acquisition Market ing , Partnerships, Product, Data ops ,
  Analytics , Tech, Operations and Legal .

• Data and Experimentation: Champion the data agenda through the lens of the customer
  using insights to shape campaigns and new projects which deliver commercial and customer-centric outcomes.

• Drive innovation through a test-and-learn mindset :
  Work with CRM to optimis e
  automated journeys and champion the team to deliver test and learn to drive stronger performance

• Partner Management: Lead the implementation of end-to-end customer lifecycle journeys for existing and new partnerships.

• Performance optimisation:
  Define and track KPIs, regularly reporting on lifecycle performance

• Management:
  Mentor and support junior team members, fostering a high-performance culture

About You

We're seeking someone with

• Proven project management skills with the ability to manage multiple initiatives in a fast-paced environment

• Desire to not just meet targets, but exceed them

• Strong analytical mindset with experience in segmentation , A/B testing and performance reporting

• Passion for customer-centric marketing and delivering exceptional customer experiences

• Legal and commercial awareness

• Excellent communication skills - strong storytelling, writing, and presentation capabilities

• Experience in co-brand partnerships and team management a plus

The successful candidate must have the right to work in the UK and meet the following criteria:

Desired Skills & Experience:

• Minimum 5 -8 years of
  Product/Marketing/Lifecycle
  experience

What's in it for you?

• The chance to make a real impact in a growing business on a mission to change the face of the consumer finance industry forever

• Competitive salary

• Fully flexible remote hybrid working model
  

• Potential for part time working around other / family commitments

• Pension contributions

• Bonuspotential

• Private medical cover

• 25 days annual leave (FTE) plus UK bank holidays and your birthday off (with an additional day added for each full calendar year worked, up to a maximum of 30 days).

• 4x life insurance cover

• Employee assistance program me