Senior Customer Experience Strategist

E.ON Next is seeking a seasoned Customer Experience Manager to shape the future of customer experience across the business, partnering with Product, Operations, Commercial, Digital and Technology to drive customer-centric change.

You will lead transformation initiatives, monitor CX KPIs, and translate insights into actionable recommendations while championing the voice of the customer. The role requires a collaborative, data-driven mindset and a passion for delivering measurable business value.