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Senior Customer Experience Manager: Strategy & Engagement

Posted 1 day 3 hours ago by Scottish Federation of Housing Associations

Permanent

Full Time

Call Centre / Customer Service Jobs

Not Specified, United Kingdom

Job Description

Clyde Valley Group is seeking a Customer Experience Manager to provide strategic and operational leadership for customer-facing services and overall customer experience. You will report to the Customer Service Director and lead the Customer Contact Centre and Community Engagement teams while directing the group-wide customer experience agenda.

You will design and deliver a coherent approach to capturing, analysing and using customer feedback and engagement activity across all services and

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