Senior Customer Development Manager - UK Retail

• Delivering retail P&L performance, including revenue, margin, and profitability.
• Setting and executing strategic growth plans across key retail accounts.
• Building and leading strong partnerships with major retailers.
• Driving joint business planning, commercial negotiations, and performance reviews.
• Managing trade investment with a clear focus on ROI and effective spend allocation.
• Partnering with global teams to shape retail media strategy and optimize activity.
• Ensuring excellence in in-store execution, including planograms, visual merchandising, and launches.
• Improving store productivity, conversion, and overall retail performance.
• Identifying new market opportunities, partnerships, and distribution channels.
• Leading pilots and scaling successful initiatives across the market.
• Managing and developing junior team members to deliver strong commercial outcomes.

Requirements

• Strong commercial acumen with experience owning or influencing P&L performance
• Proven background in key account management within retail or FMCG environments
• Confidence in leading negotiations and building strategic partnerships
• Experience in trade marketing, investment planning, and ROI-driven decision-making
• Ability to translate strategy into clear, executable plans
• A track record of driving in-store execution and retail performance improvement
• Strong analytical thinking with the ability to identify opportunities and act quickly
• Experience leading, coaching, or developing team membersA collaborative mindset with the ability to work cross-functionally and influence stakeholders
• A proactive, results-oriented approach with a focus on continuous improvement

Core Competencies

Demonstrates strong commercial acumen and expertise in P&L performance management, with a proven ability to lead strategic partnerships and drive retail performance improvements. Skilled in trade marketing, investment planning, and executing effective in-store strategies.

Hard Skills

• Commercial Negotiation
• ROI-Driven Decision-Making
• Strategic Planning
• In-Store Execution
• Performance Review

Soft Skills

• Analytical Thinking
• Collaborative Mindset
• Proactive Approach
• Results-Oriented

Industry Keywords

• Retail
• FMCG
• Partnership Development
• Market Opportunities
• Visual Merchandising