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Senior Customer Communications & Experience Lead
Posted 8 days 10 hours ago by TUI Group
Permanent
Full Time
Other
England, United Kingdom
Job Description
TUI Group is seeking a strategic leader to own the end-to-end customer communication landscape for flight-only customers. You will shape messaging across booking, pre-travel, disruption, inflight and post-travel stages, aligning with customer experience and commercial goals.
You will implement personalized and automated communications using CRM, segmentation and AI-based capabilities to boost relevance, scalability and business impact.
TUI Group
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