Senior Customer Collaboration Manager

Job Description

The Senior Customer Collaboration Manager is at the heart of strengthening relationships with key customers, ensuring supply chain initiatives align with both business growth and customer needs. By leading cross-functional projects, they drive strategic collaboration that enhances efficiency, increase customer satisfaction, and supports long-term success.!

Core Responsibilities

• Drive cross-functional supply chain project with top customers to improve our collaboration and customer satisfaction
• Support BU Ops directors in liaison with senior customer stakeholders (to VP level) to prepare for T2T meetings in collaboration with our BU operations.
• Understand our top customers metrics vs our internal metrics to drive service improvement
• Support the development and roll-out of customer specific scorecard and drive performance reviews where needed.
• Understand our key customer's business model and needs
• Align customer needs with LEGO strategic priorities
• Find opportunities for deeper operational collaboration
• Embed this new role within our Supply Chain Operations and BU operations

Play your part in our team succeeding

The EMEA Customer Logistics team plays a vital role in balancing cost efficiency with customer satisfaction, ensuring optimal service while driving improvements in automation and inventory management.

Since this is a new position, the successful candidate will have the chance to bring fresh perspectives, build key processes, and drive strategic initiatives in collaboration with our BU operations. This is a fantastic opportunity for someone wanting to shape a new role and drive value for both the LEGO Group and our key customers.

Do you have what it takes

• Minimum 5-10 years experience in a similar role or commercial role
• Experience working in a B2B environment (ideally with strong Ecommerce experience).
• Strategic thinking is the foundation of success in this role. It's not just about addressing immediate challenges but crafting sustainable solutions that align with broader business objectives. A deep understanding of customer needs and priorities will be crucial in shaping future collaborations, optimizing logistics processes, and ensuring lasting efficiency.
• Excellent communication skills:The successful candidate will need to be comfortable leading customer workshops where needed and be ready to have "tough" conversation where our Supply Chain set-up cannot meet our customer needs. The successful candidate will need to build trust with our commercial and local ops teams as well as customer Supply Chain. Clear and concise communication will be essential for this role.
• Resilience and adaptability:The successful individual will be able to recover from set-backs, deal with project delays and moving goal post and lead performance review where needed.
• Cross-functional collaboration:This role contributes to evolve our customer experience therefore the individual will need to work with our internal EMEA Supply Chain Operations, local BU operations team, 3PL and our commercial team.
• Analytical skills:This role will involve developing and co-creating a customer specific scorecard and understand our customers availability metrics.
• Executive presence:As this role will be customer facing you need to have developed this skill through previous roles.
• Highly motivated, self-starter able to work autonomously.
• Proficient in English, both written and verbal
• Ability to travel 10-15 days/year

The position is based in London, UK and relocation support is not offered for this role.

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What's in it for you?

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances - All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount - We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeksto encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children's Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO team today.