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Senior Customer Care Administrator
Posted 1 hour 35 minutes ago by Allscreens Nationwide Ltd
Permanent
Not Specified
Other
Northumberland, Amble, United Kingdom, NE650
Job Description
Job Responsibilities 
- To provide a high standard of customer care to patients, relatives & visitors
- To ensure that all patient documentation is coded & filed in a timely manner, and all relevant documentation is filed in the patient notes
- To ensure all inpatient records are updated on SystmOne
- Ongoing training and development with all computer systems within the department, ensuring that this information is disseminated to all members of staff who use the computer system
- To provide support & advice to new members of staff and existing staff on SystmOne
- To provide comprehensive administration service to practice staff include managing correspondence, taking minutes of meetings, secretarial duties and processing patient referrals
- To process and distribute incoming (and outgoing) mail
- To play an important patient facing role within NPC to proactively identify and work with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across pharmacy support services
- To provide time, capacity and expertise to support people in preparing information for the Pharmacy team to complete medication reviews
- To contribute to the audit cycles for QOF, CQC and Quality Improvement work
- To manage shared care agreements and support with the generation of income
- Carries out clerical duties required by the role
Allscreens Nationwide Ltd
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