Senior CRM Operations Developer Marketing Shoreditch

We're looking for a Senior CRM Operations Developer with deep technical expertise in Braze and a sharp eye for detail. This is a non-marketing role, focused on building, managing, and sending Chip's non-marketing communications, ensuring operational, regulatory, and service-related messages are delivered flawlessly and on time.

Sitting within the Engagement team, you'll be working closely with Operations, Product, Data, Compliance, Marketing and Engineering. You'll configure, test, and maintain automations, manage data attributes and events, and ensure all live communications are accurate, compliant, and technically sound.

We need someone who thrives on precision and speed, able to quickly translate requirements into reliable builds in Braze, troubleshoot issues, and maintain high standards of QA. You'll also play a key role in monitoring deliverability, supporting incident escalation workflows, and ensuring our customer communications run smoothly behind the scenes.

At Chip, we're building one of the fastest-growing fintechs in the UK, and CRM Operations sits at the heart of how we connect with our customers. This role is about technical excellence, reliability, and governance.

What you can expect to be doing:

• Build, test, and deploy non-marketing communications in Braze.
• Act as the technical point-of-contact for all Braze requirements.
• Manage user permissions, attributes, and event data within Braze.
• Collaborate cross-functionally on integrations and requirements.
• Maintain rigorous QA and monitoring of live automations.
• Support service and incident escalations with CRM-related actions.
• Ensure data hygiene, deliverability, and compliance across all CRM operations.
• Educate and support colleagues on Braze tools and technical best practices.

What we're looking for:

• Deep technical proficiency with Braze.
• Understanding of CRM data integrations.
• Strong understanding of data structures, attributes, and event-based triggers.
• Experience managing user permissions, roles, and platform governance in Braze.
• Knowledge of email and push deliverability monitoring.
• Background in CRM Operations or Marketing Automation within fintech, or another regulated industry.
• Familiarity with QA, auditing, and incident escalation processes.
• Strong collaboration skills.
• Confidence in troubleshooting technical issues quickly and independently.
• Exposure to scripting or query languages a plus.
• Braze Certification (Admin or Practitioner) highly desirable.
• Detail-oriented, with a focus on accuracy, reliability, and governance in all CRM activity.

Working Hours

• Monday to Thursday: 9:00 AM - 6:00 PM
• Friday: 8:00 AM - 4:00 PM (Start your weekend early!)

PERKS

• £60,000 - £70,000 per annum
• Discretionary Performance-Related Bi-Annual Bonus of up to 10% (Cash) and 5% (Shares) based on your gross annual salary.
• Workplace pension scheme - we invest in your future with a workplace pension scheme, contributing 5% on earnings up to £50,000.
• Private medical insurance (medical history disregarded)
• Employee Assistance Programme
• Cycle to work scheme
• Season ticket loan
• Free ChipX subscription for UK-based employees
• We are an equal opportunity employer and value diversity.
• Flexible working arrangements
• 28 days holiday plus bank holidays, plus the days between Christmas and New Year
• Annual training budget for courses, workshops, or conferences to help you advance your career.
• £30 per month Chip Fitness Benefit to suit your Mental/Physical Wellbeing.
• Company laptop
• Opportunity to have a huge impact on our product while fast-tracking your knowledge, responsibility and skills in a high growth fintech startup.

Our Interview Process:

1. Video screen with someone from our Talent team
2. Video interview with the hiring manager
3. Short take home task
4. Final interview with SVP of Growth

Chip's mission is to make your life wealthy.

We're building the wealth super app of the future. An app to build your long term wealth across savings, investments and pensions.

We use technology to break down barriers so users can invest like the ultra wealthy, giving them one simple place to manage, grow and protect their wealth.

The Sunday Times listed Chip as the 6th fastest growing tech company in Britain and we're not slowing down. Chip serves over 400,000 active customers and looks after over £6 billion in assets. These customers trust us to build the most amazing product we can, so working at Chip comes with real purpose.

Chip is being built by a fast growing team of designers, developers, customer service professionals, marketers, banking experts, and entrepreneurs. Our funding story though is a little different. Chip is one of the most crowd funded businesses in Europe, having raised over £50 million from 29,000 investors, over 9 years. Crowdfunding is in our DNA and only Brewdog has more investors than Chip.

Our vision

To be the most personal digital wealth manager in the UK.

Who we are

Chip has a creative and diverse team of 180, from all different backgrounds and industries. We're driven and passionate people, but no one takes themselves too seriously.

Our Values

Be ACCOUNTABLE

Everything you do matters, Care about the end result, Challenge the norm, Disagree, yet commit to making it happen once a decision has been made, Do the best job possible.

Be BOLD

Share our Ambition and do your bit to achieve it, Innovate: challenge the norm, break the mould and make it happen, Set goals that truly align with our mission, Do your best for our customers.

Be COLLABORATIVE

Work cross-functionally - we win as a team, Build strong relationships based on trust, Treat others fairly and respectfully, Hold others to account, Be supportive and inclusive, Have fun together.

Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.