Senior Conduct Manager

In this role, you will lead the frameworks and adoption that embed, govern, and oversee the achievement of good customer outcomes as an intrinsic part of our Corporate Strategy and practices, throughout the customer and product lifecycles. You will be responsible for the ongoing adoption and maturity of Conduct Risk, Consumer Duty, and other relevant regulatory, market, and business standards. Additionally, you will oversee conduct, working closely with underwriters, delegated authority, claims, legal, compliance, third-party brokers, and distributors.

What you'll spend your time doing:

• Lead MS Amlin's approach to Conduct Risk and Consumer Duty, working collaboratively across all functions to ensure appropriate frameworks and practices are in place to review, oversee, and report on all conduct-related matters.
• Ensure continuous maturation and integration of requirements into effective and embedded Frameworks, Policies, Procedures, risk tolerances, appetites, and indicators for all relevant jurisdictions, including training and support throughout the distribution and value chain.
• Manage accurate regulatory returns, attestations, thematic reviews, and conduct-related queries. Define and oversee reporting capabilities to achieve these objectives.
• Collaborate with stakeholders to identify data needs and develop a consistent suite of reports providing insight and risk indicators on customer outcomes and fair value.
• Maintain alignment with corporate strategy and business plans, proactively considering conduct and consumer implications of expected changes.
• Support underwriting, claims, complaints, and other teams during onboarding, renewal, and in-life reviews, managing root cause assessments, potential issues, and exit plans to protect customer outcomes.
• Lead management of relevant committees, prepare committee papers, and facilitate senior stakeholder discussions.
• Manage relationships with underwriting teams, delegated authority teams, compliance, and external regulators.
• Implement regulatory changes collaboratively with key stakeholders.
• Contribute to product reviews (existing and new) via the POGG process and maintain reviews of fair value, ensuring feedback loops for improvements or risk mitigation.

People

• Support designing a proportionate and skilled team structure for the conduct team within AUL.
• Assist in developing staff skills and capabilities in this area.
• Build and maintain strong relationships with brokers, coverholders, market stakeholders, and regulatory bodies.
• Foster credible relationships with accountable executives and committees.

What you'll need:

Demonstrable experience and skills in the following areas:

• Experience in first-line conduct or compliance within the London insurance/reinsurance market.
• Thorough knowledge of the specialty insurance regulatory landscape.
• Experience driving regulatory change across multiple lines of business and territories.
• Strong interpersonal and leadership skills; experience training teams and developing staff.
• Experience working with senior management and boards/committees.
• Ability to translate complex requirements into pragmatic frameworks and practices.
• Adept at identifying, interpreting, and defining data and reporting needs.
• Excellent written and verbal presentation skills.

We are stronger together because of our diverse interests and differences. You may be the strength we didn't know we needed. Believe in yourself, and click apply today!

At MS Amlin, we operate a hybrid working model to empower our people with flexibility. We value collaboration and believe that working together leads to better outcomes; our teams typically work three days a week in the office.

About MS Amlin

MS Amlin is a leading (re)insurer and part of the global MS&AD Group, with operations across Lloyd's of London, the Middle East, and Asia Pacific. With over 120 years of experience, we support businesses facing complex risks, providing continuity in an uncertain world. Our expertise covers Property, Casualty, Marine, Crisis Management, Natural Resources, and Reinsurance, supported by strong underwriting capabilities and deep sector knowledge. Our core claims service values are TRUST - Transparency, Responsiveness, Understanding, Solution-driven thinking, and Technical expertise - guiding how we manage claims and build lasting relationships.