Senior Concierge

Our client is currently seeking a Senior Concierge to join a large development in South West London.

Shift Pattern: Monday to Friday, 9am-5pm

Salary: £30,000 per annum

• Identify and deliver on-going training needs to support the team, utilising appropriate internal and external methods and support as well as conduct frequent reviews with direct reports providing constructive feedback and coaching, ensuring KPI's and SLA's are met.
• Monitor performance, setting guidelines, managing holiday / sickness absences and organise shift cover, undertaking or organising emergency cover as required.
• Assisting with the drafting, control and reporting of the service charge budget and expenditure for the development.
• In conjunction with the development manager, participating in all customer / contractors and client meetings, ensuring issues are promptly administered and dealt with within the agreed timeframes.
• Effective liaison with customers on a daily basis, attending to any issues and enquires and ensuring matters are resolved.
• Undertake required risk assessments, health and safety checks and routine testing requirements ensuring concerns are acted upon and completed within the given timeframe.
• Support with the monitoring and supervision of contractors, carrying out works on and around the development.
• Raising of works orders and ensuring all orders are monitored and delivered within the designated time frame. Ensuring reactive/planned works are conducted to a high quality.
• To ensure all irregular incidents are investigated and reported to the development manager.
• To provide a response to emergency queries (out of normal office hours) directing colleagues as appropriate including attendance where necessary.

• Excellent understanding of the residential property sector, having worked in a similar role previously.
• Sound knowledge of building fabrics and maintenance.
• Confident, an articulate communicator with the ability to build and maintain strong relationships.
• Ability to communicate with a range of people across different levels and show assertiveness when required to get work completed.
• Good knowledge of property management systems and the ability to pick up new systems quickly Exceptional IT and computer skills.