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Senior Complaints Manager - FCA Regulated Finance
Posted 3 hours 8 minutes ago by Fintellect Recruitment
Permanent
Full Time
Call Centre / Customer Service Jobs
Cheshire, Warrington, United Kingdom, WA4 6
Job Description
Manchester-based financial services business is seeking an experienced Complaints Manager to lead a team of over 18 Complaints Handlers and Team Leaders. You will ensure fair, timely handling of complaints within FCA DISP requirements, driving performance and regulatory compliance.
The role focuses on coaching, governance and stakeholder collaboration to identify trends, improve customer outcomes and deliver high-quality complaint handling across the business.
Fintellect Recruitment
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