Senior Complaints Leader: Customer Experience & Resolution

Marcus by Goldman Sachs Complaints Leader role in Birmingham seeks an experienced leader to oversee complaint management for a fast-paced consumer banking environment. You will coach specialists, escalate complex inquiries, and ensure timely, high-quality resolutions while collaborating with legal, compliance and cross-functional teams.

You will report on root causes, drive improvements and maintain a strong focus on customer advocacy and satisfaction in a high-standard financial services