Senior Complaints Investigator and Service Improvement Lead

Morgan Hunt UK Limited is seeking a Complaints Investigator in Wembley. This role involves supporting the Complaints and Casework Manager while leading investigations and managing high-profile complaints. The successful candidate will develop strategic solutions for service improvements based on complaint analysis.

The position requires strong analytical skills and experience in handling complaints within a local government context, ensuring compliance with statutory legislation.

Join us in making a positive difference and ensuring customer satisfaction across the council.