Senior Complaints, Claims & Incident Management Lead

Affinia, based in Stratford, London, is seeking a Complaints, Claims & Incident Management Manager to lead the firm's framework for complaints, claims and incidents. The role requires collaboration across risk, policy, insurers and service lines to mitigate regulatory and reputational risk.

Reporting to the Head of Risk and Policy, you will drive governance, root cause analysis, and continuous improvement while supporting the UK insurance programme, data protection and incident response