Senior Complaints & Quality Improvement Lead

A charitable organization in East London is seeking a Lead Professional for Complaint Handling and Quality Improvement. In this role, you will manage client complaints, ensure compliance with FCA and regulatory standards, and support continuous service improvement initiatives. The ideal candidate will have a minimum of two years of debt advice experience and a valid Money and Pension Service accredited qualification in debt advice. This position offers a chance to contribute positively to clients' lives while promoting fairness and inclusion in advice services.