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Senior Complaints & Housing Experience Lead

Posted 10 days 3 hours ago by Lloyds Bank plc

Permanent

Full Time

Other

Lancashire, Manchester, United Kingdom, M21 0

Job Description

Lloyds Living in Manchester is seeking a Complaints Manager to lead the end-to-end complaints process within our Property Management team. You will ensure timely, empathetic responses and compliant investigation outcomes, protecting the organisation's reputation while supporting service improvements.

The role requires strong knowledge of regulatory requirements, Housing Ombudsman codes, and stakeholder engagement with senior leaders, legal teams, and external regulators.

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