Senior Client Success Manager - SaaS Growth

Lupa Pets in London is seeking an energetic Customer Success Manager to own a portfolio of B2B clients, ensuring they realize the full value of the platform.

You'll drive retention, manage renewals, forecast health, and collaborate with Support and Product to resolve issues quickly.

You'll build strong relationships, communicate clearly with non-technical users, and thrive in a fast-growing, hands-on environment at our Paddington HQ.