Senior Client Services Manager

Job Description - Senior Client Services Manager (251102)

Job Title: Senior Client Service Manager

Location: Bath and Weston Super Mare

Type: Permanent, 37.5 hours per week

Salary: £28,174 to £36,000 per annum, depending on skills and experience, plus benefits including Health Cash Plan

Additional Pay: On-call shift payment of £14.30 per session

Overview: Want to lead a caring team that empowers customers to live their best lives? As our Senior Client Services Manager, you'll lead staff teams in Bath and Weston to deliver person-centred housing-related support, making it a great place to work. You will manage services supporting customers with diverse needs, including homelessness and domestic abuse.

Key Responsibilities:

• Lead a motivated team to deliver high-quality, person-centred services aligned with contracts, KPIs, and customer satisfaction surveys.
• Act as Safeguarding Lead for the service.
• Ensure health and safety checks and risk assessments are completed and documented accurately.
• Manage contracts, budgets, KPIs, and liaise with stakeholders and commissioners.
• Oversee individual and team performance through coaching, assessing competencies, and setting objectives to ensure safe, supportive, and person-centred services.

Ideal Candidate:

• Excellent people skills, with the ability to motivate and develop others, and confidently challenge behaviours misaligned with our values.
• Understanding of customers' life situations and passion to advocate for them.
• Experience delivering support in housing or care settings.
• Experience managing multiple services or managing managers and teams.
• Knowledge of Ofsted regulations for Young People's services.
• Must have a vehicle insured for business purposes; mileage costs will be reimbursed.

Additional Information:

• Support for wider work patterns, including flexible hours and out-of-hours on-call rota.
• Ability to use technology effectively.
• Enhanced DBS check required; paid for by us.

Our Team: We value diversity and inclusion, supporting all colleagues to be their authentic selves. Join a team from diverse backgrounds committed to making a difference.

Benefits:

• 34 days' leave (including bank holidays and a 'me day'), increasing to 39 days, with options to buy more and time off for volunteering.
• Health Cash Plan covering dental, optical, prescriptions, and alternative therapies.
• Over 800 discounts on shopping, holidays, and days out.
• Generous pension scheme with 3x salary life insurance.
• Opportunities for career growth within the organization.