Senior Client Relationship Manager

Location: London
Salary: Market Rate
Salary band: Dependant upon experience
Contract type: Permanent
Date posted: 21st July 2025

Blue Legal is partnering with a leading international law firm recruiting for a Senior Client Relationship Manager to join their London office. The role involves driving the Global CRM programmes, collaborating across practice groups and business units, and managing key account plans for top clients. This is an internal support role focused on growth and client retention.

Responsibilities:

• Support the rollout of global client initiatives and ensure organizational alignment.
• Identify growth opportunities through strategic planning and relationship mapping.
• Build strong relationships by understanding client portfolios and fostering connections across units.
• Promote best practices for client service, lead account reviews, resolve issues, and optimize spending.
• Track and escalate client service issues, focusing on client experience and scorecard objectives.
• Provide coaching, research, financial analysis, and reporting to guide strategy and assess initiatives.

Candidate Profile:

• Bachelor's degree or professional qualification in marketing, business, finance, or related field, with 10+ years in business development or CRM in professional services, with strong financial sector knowledge.
• 8+ years managing client accounts and multiple client relationships or programmes.
• Excellent communication skills, experience presenting to senior stakeholders, solution-oriented approach.
• Skilled in InterAction or similar CRM systems; proficient in Microsoft Word, PowerPoint, Excel; strong organizational skills; able to work independently in high-pressure environments.

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