Senior Cleaning Operations Manager

About The Role

Location: London
Salary: £58,000 per annum
Hours: Monday to Friday 08:00 to 17:00, with flexibility for evenings and weekends.

Atlas is looking for a Senior Operations Manager to lead and oversee the daytime cleaning operations at a prestigious client site. This role is responsible for ensuring operational efficiency, maintaining the highest cleaning standards, and fostering a strong culture of compliance and customer satisfaction.

As the second in command for daytime operations, the role requires strong leadership, strategic planning, and a focus on continuous improvement to drive exceptional service delivery.

Key Responsibilities

• Oversee all cleaning operations during the 6 AM - 3 PM shift, ensuring efficiency and quality.
• Lead and manage a team of supervisors and managers, providing direction, training and performance feedback.
• Conduct regular audits and quality checks, addressing any service gaps.
• Ensure full compliance with health and safety regulations, including the proper use of cleaning chemicals and equipment.
• Drive continuous improvement initiatives, working with senior leadership to implement best practices.
• Foster strong customer relationships, responding promptly to requests and concerns.
• Maintain clear and effective communication with the Account Director and other stakeholders to ensure seamless coordination.
• Proactively identify and resolve operational challenges, minimising service disruptions.
• Provide regular performance reports, offering insights on staffing, quality control and customer feedback.

About You

This role is ideal for a strategic and hands on leader with a background in cleaning operations, facilities management or a related field. If you thrive in a fast paced environment and excel at team leadership, problem solving and quality assurance, we encourage you to apply.

Qualifications and Attributes

• Proven experience in senior operations management within cleaning or facilities management.
• Strong team leadership and staff development skills.
• Experience conducting audits and implementing quality control measures.
• Knowledge of health and safety compliance within a cleaning environment.
• Ability to identify operational efficiencies and drive process improvements.
• Strong communication and stakeholder management skills.
• A results driven approach with a focus on service excellence.

If you are looking for an opportunity to lead a high performing team in a fast growing company, we would love to hear from you.

About The Company

Who are we? Atlas is a family of people drawn together by a passion for creating happiness in others.

Founded in 1986 and 100% owned by our employees, we are now one of the fastest growing business support companies in the UK, providing cleaning, security, pest and other support services to a wide range of companies, from globally recognised brands to small local businesses. Our success is down to one thing - the passion and commitment of our extended family, who together deliver happiness across thousands of client sites every single day. To ensure we remain focused on our purpose as we grow, we recruit first and foremost on our values so for those committed to living them alongside us, there is no better place to work.

Our Purpose - To create happiness in ourselves and others. We approach work and life with a sense of fun, optimism and belief, and strive to have a positive impact on the world around us. We show kindness and compassion to all those we meet, ensuring everyone is safe and healthy. We deliver on our promises and go the extra mile every day.

Our Values - We are a family. Just like any other family, we laugh, cry, celebrate and commiserate together. We may come from many different backgrounds, but we're always there when it really matters. Whether it's with practical help and support, or simply a mug of tea and a shoulder to cry on.

Knowledge is more powerful when it's shared. Which is why we share everything - our ideas, our expertise, our news and most of all our time. Show humility. Share and work together, and anything is possible.

Own your space. You are Atlas. Don't be afraid to make decisions. Use your time wisely and treat every pound as if it was coming from your own pocket.

Be honest. Always. Have the courage to do the right thing, even when no one is watching. Whether it's owning up to a mistake, having a difficult conversation or simply arguing a point you feel passionate about, be yourself. Authenticity breeds trust. Trust brings happiness.

Treat clients like our best friends. If we're a family, then our clients are our best friends. Friends who you can be completely open and honest with, because they trust you to put their interests first. We take the time to listen to what's going on in our clients' lives and pull out all the stops to make them feel happy.

Start with wow. And never settle for less, create time to focus on quality and prioritise long term solutions over short term fixes. Constantly seek opportunities to learn from others, and if something doesn't make sense shout. Always ask yourself if there is more we can do to bring happiness to those around us.

Don't just talk. Do.

We are a business that thrives on doing. The more we do, the more we succeed. Embrace change. Keep it simple. Keep meetings short. Plan just enough to succeed. And then get on with it.

Atlas commits to be an Equal Opportunities Employer and as such aims to ensure that no employee or job applicant receives less favourable treatment or are placed at a disadvantage by imposed conditions or requirements which cannot be shown to be justified because of a protected character trait. Atlas strives to see its workforce broadly reflecting the community in which its operation is based.