Senior Civil Enforcement Officer

As Senior Civil Enforcement Officer, you will be managing a team of Civil Enforcement Officers to provide an efficient, effective and high-quality civil enforcement service throughout the borough. This includes measures to ensure the free movement of traffic as well as ensuring compliance both on street and in council car parks.

We endeavour to maximise compliance of our parking restrictions through education and enforcement, working in conjunction with West Sussex County Council. By providing local residents, visitors and businesses with clear and effective parking solutions, you will help make sure Crawley is a great place to live and work.

Experience of working in a parking services environment is key. You will be leading the operational civil enforcement service and dealing with any aspect of parking enforcement that arises, including the interpretation and enforcement of legislation and compliance with council policy in relation to parking controls throughout the borough, including abandoned vehicles, preparing statistical information, dealing with complaints and supporting a team of Civil Enforcement Officers to work at their best.

You should have experience of parking enforcement, staff management and be computer literate. In addition, you must have excellent communication skills and be passionate about customer service.

Crawley is a great place to work, with a thriving business district and excellent transport connections including nearby Gatwick Airport. We are based in our modern Town Hall which opened in 2023 and is located a short walk from the town centre and railway station.

Additional information

The post holder will be required to work an average 37 hour week on a rota basis, based on the needs of the service which will include early morning, weekends, evenings and bank holidays as required. The rota may be varied from time to time to meet the needs of the service after consultation with the staff concerned. Due to these business needs, this post is excluded from our flexible working hours scheme.

14% enhancement on the basic rate of pay (excluding Crawley Allowance) for Saturdays and double time for Sundays and Bank Holidays worked. All time off in lieu (TOIL) will be accrued at a flat rate.

The post holder will be required to work during the council's Christmas closure period (excluding Christmas Day and Boxing Day), for which TOIL will be given.

Full uniform will be provided and training available as needed.

The post holder must have a valid, current, manual UK driving licence and be able to use suitable alternative methods of transport throughout the borough.

Satisfactory clearance of a standard disclosure and barring check (DBS) will be a condition of employment.

Employee benefits

We offer a generous employee benefits package , with a range of discounts, benefits and wellbeing incentives to suit everyone.

At Crawley Borough Council, you will have access to a structured programme of learning from day one, designed to help you succeed in your role and grow your career.

Our way of working

Our shared values and behaviours reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.

Safer recruitment

Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.