Senior Business Value Specialist - Amazon Connect, AWS

Senior Business Value Specialist - Amazon Connect, AWS

Are you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the business savvy, customer experience, contact center sales background, and skills necessary to help position AWS as the Cloud Contact as a Service (CCaaS) cloud provider of choice for customers? Join the Worldwide Specialist Organization (WWSO) Amazon Connect team as an Amazon Connect Business Value Specialist (BVS)!

WWSO is part of the AWS Specialist & Partner (ASP) organization, responsible for driving revenue, adoption, and growth from small- and mid-market accounts to enterprise-level customers including the public sector. We focus on solving complex customer challenges to build and execute go-to-market plans that turn AWS ideas into multi-billion-dollar businesses. Our teams include business development, specialist, and technical solutions architecture. We provide expertise across the entire customer initiative lifecycle, from developing new services to accelerating adoption of existing ones. We pride ourselves on thinking big, delivering exceptional results, and working as .

As AWS and Amazon Connect grow rapidly, we seek a Business Value Specialist (BVS) to help customers maximize the financial benefits of Amazon Connect. You will analyze contact center operations, recommend optimizations for cost savings, and help customers understand the total cost of ownership and economic impact of transitioning to Connect. Key responsibilities include discovering customer outcomes, creating business justification proposals, and working with the AWS team to realize the full potential of Amazon Connect.

Key job responsibilities

1. Engage with customers to understand their desired outcomes, technical requirements, and optimization opportunities to create business value.
2. Create and present proposals that address specific business needs for those considering migration to Amazon Connect.
3. Leverage financial analysis and customer experience expertise to illustrate the benefits of Amazon Connect.
4. Identify opportunities to optimize customer value realization from Amazon Connect.
5. Create tools enabling AWS teammates to perform benefit analyses for their customers.

A day in the life

The BVS listens to customer key outcomes, dives into how they maximize their Amazon Connect investment, and collaborates to build compelling business cases. The role involves identifying opportunities for existing customers and scaling methodologies for broader team impact.

About AWS

AWS is the world's most comprehensive cloud platform, trusted by startups to Global 500 companies. We foster a culture of continuous innovation, knowledge sharing, and inclusion. We value diverse experiences and encourage candidates with varied backgrounds to apply, even if they don't meet all qualifications.

Team and Culture

The Customer Experience team helps customers adopt Amazon Connect, a leading AI-powered cloud contact center solution. We promote an inclusive, flexible work environment with ongoing learning opportunities, mentorship, and career growth resources. We prioritize work-life harmony to support our employees' well-being.

Qualifications

• 5+ years in business development or consulting within enterprise software, cloud, or SaaS companies.
• Experience creating and presenting business value proposals to VP and C-level executives.
• Experience with contact center technology transformation initiatives.
• Deep understanding of cloud technologies, including public and hybrid cloud platforms.
• Program management experience across cross-functional teams, process building, and release coordination.
• Financial analysis skills and proficiency in PowerPoint for presentations.

We are committed to diversity and inclusion. If you need accommodations during the application process, please visit this link .