Senior Business Travel Consultant with Italian Language

Workster is partnering with a leading travel management, corporate card, and expense management company to recruit a Senior Business Travel Consultant to join their Portugal-based team.

In this role, you will provide high-quality support to corporate travellers, handling bookings for accommodations, flights, rail travel, and other business travel services. You will be responsible for ensuring seamless travel arrangements, assisting with self-service tools, and ensuring compliance with company and customer policies.

This is a full-time position, offering the flexibility of remote work across Portugal or a hybrid model in Lisbon.

Key Responsibilities

• Provide customer support via chat, calls, and emails, ensuring a smooth travel experience
• Stay up to date with relevant travel information, destinations, and service providers
• Assess customer needs, urgency, and preferences efficiently
• Handle complex travel bookings, including flights, rail, accommodations, and additional services
• Assist customers with self-service options on travel platforms and apps
• Maintain compliance with company and customer policies, following global travel standards
• Provide feedback to stakeholders on service improvements and key processes
• Participate in team discussions on industry trends, products, and service providers
• Stay informed about best practices in business travel
• Meet attendance, training, and performance expectations

Requirements

• Fluent Italian (C1), both written and spoken
• 5+ years of experience in a business travel consultant role, handling air, rail, and accommodation bookings
• 3+ years of experience using GDS (Sabre, Amadeus, or Galileo) - Mandatory
• Experience in customer-facing roles or contact center environments
• Proficiency with tools such as Gmail, Zendesk, Slack, and Salesforce
• Ability to work rotating shifts (Monday to Sunday, 7 AM - 11 PM)
• Strong multitasking and problem-solving skills
• Ability to work independently and handle customer issues efficiently
• Professional, empathetic, and excellent communication skills
• Additional language skills in French, German, Spanish, or Italian are a plus.

The Offer

• Competitive remuneration package based on experience, skills, and performance
• Flexible work model - Remote (Portugal) or Hybrid (Lisbon)
• Medical, dental, and vision plans with premium coverage
• Paid parental leave and bereavement leave
• Subsidized commuter benefits
• Mental health support programs
• Connectivity stipends to support remote work
• Guidance, training, and career development tools