Senior Business Manager

Job vacancy - Senior Business Manager Position: Senior Business Manager Reference: JBacs1820 Location: Birmingham Salary: Dependent on experience

GO BACK

About the Role

We are seeking an experienced and driven Senior Business Development Manager to join our dynamic Sales team. This is a high-impact role focused on developing new business opportunities while managing and growing an established portfolio of mid sized accounts.

You will be responsible for driving revenue growth, building strong client relationships, and ensuring service excellence. Working closely with internal teams and senior leadership, you will play a key role in delivering profitable growth and maintaining a strong sales pipeline.

This position is ideal for a proactive, commercially focused sales professional who thrives on relationship building, strategic planning, and achieving ambitious targets.

Key Responsibilities Business Development & Account Growth

• Develop and grow new business opportunities within a defined customer segment.
• Manage and expand an existing portfolio of accounts, building strong face to face relationships.
• Maintain an active and accurate sales pipeline within the CRM system.
• Achieve monthly gross margin and revenue targets.
• Identify and pursue new growth opportunities within existing and prospective accounts.
• Create, manage, and deliver customer specific revenue and gross profit growth plans.
• Ensure agreed commercial rates are maintained and updated within internal systems.

Client Relationship Management

• Act as the primary interface between customers and internal departments including Operations, Finance, IT, HR, and overseas teams.
• Proactively assess client needs and deliver continuous improvement and value added solutions.
• Maintain high levels of customer satisfaction and service excellence.
• Present monthly and quarterly business reviews, including KPI reporting.
• Support Finance in resolving any outstanding invoice matters.

Leadership & Team Management

• Lead and support the Inside Sales team to ensure KPIs, revenue, and gross margin targets are achieved.
• Ensure customer portfolios and sales leads are actively managed and responded to within agreed timeframes.
• Conduct regular performance reviews and one to one meetings.
• Drive internal alignment to meet customer performance objectives.
• Take responsibility for team health, safety, and workplace compliance.

What We're Looking For Experience

• Minimum 5 years' direct sales experience.
• Proven experience in business development and managing sales teams.

Skills & Competencies

• Self motivated and results driven.
• Excellent communication and networking skills.
• Proficient in CRM systems and Microsoft Office (Excel, PowerPoint, etc.).