Senior Block Manager

About our client

Our client is a residential developer with a substantial managed portfolio. Their sites range from traditional housing schemes to large-scale urban regeneration projects, and they manage the freeholder function in-house with a dedicated estate management team. They're known for high standards, a strong customer focus, and a genuine commitment to quality across everything they do.

The role

They're looking for a senior block manager to take ownership of managing agent relationships across a residential portfolio. You'll be the link between the developer and the agents they appoint, holding them to account on performance, compliance, and customer experience.

What you'll be doing

• Monitoring managing agent performance through site visits, quarterly presentations, and annual audits
• Overseeing block handovers, collating documentation, and managing the process through to completion
• Tracking statutory and H&S inspections to ensure they're completed, recorded, and up to date
• Reviewing service charge accounts, budgets, and arrears, and monitoring capex projects
• Handling leaseholder consent applications and managing them through to timely resolution
• Producing estate management reports for the Head of Estate Management and liaising with internal teams across build, sales, and customer service

Skills and experience

Essential

• ATPI qualified
• At least 3 to 4 years' experience in leasehold property management
• Experience on the client/managing agent oversight side, not as a hands on building or estate manager
• Solid understanding of landlord and tenant legislation, H&S requirements, and the RICS Code of Practice

Desirable

• Experience working across large, complex residential portfolios
• Familiarity with heat networks

Why join them

A competitive salary of £50,000 to £55,000, reviewed on performance. Private medical insurance, a generous holiday allowance that grows with service, a private pension, group life assurance, and access to a range of lifestyle and wellbeing benefits.