Senior Associate Information and Records Management Assistant

Join Ofwat's Information and Governance team as a Senior Associate Information and Records Management Assistant

We have two 2 year fixed term contracts available; also open to loans and secondments

Office Location: Birmingham (B5 4UA) with hybrid working

About Us

We are Ofwat, the Water Services Regulation Authority, a non-ministerial government department responsible for regulating the water sector in England and Wales. Following the Independent Water Commission's final report, the UK government has set out a bold new direction - one that brings together expertise from across the sector to deliver better outcomes for customers and the environment.

The Role

The Information and Records Management Assistant roles have an important and valuable contribution to make in supporting Ofwat's records management function both in dealing with current requirements and in preparatory activity for the future transition. These roles will play an integral part in ensuring Ofwat's current information assets are maintained in good order for business continuity while also working to preserve our historical public records.

Key deliverables

In this role you will report to one or both Senior Associate Leads in the Information Governance team and be expected to:

• Provide support to the Information Governance team to meet the records management needs of the organisation and to support all forms of IG team reporting, including internally to the Board's Audit, Risk and Assurance Committee (ARAC) and externally to The National Archives
• Contribute to the design and delivery of training for Ofwat's Information Asset Owner and Information Asset Coordinators (IAOs/IACs) and the wider organisation, e.g. to promote records management best practices throughout the information lifecycle, and the role of Information Asset Registers (IARs) to manage and protect Information Assets and to maximise the value of Information Assets
• Assist with various stages of the historical record transfer process to meet Public Records Act 1958 obligations; and engage with key internal stakeholders (including IAOs/IACs) to build up historical understanding and knowledge when undertaking activity
• Assist with tasks across Ofwat's digital information landscape to further embed a culture of record management best practice, including contributing to continuous improvement in management of digital repositories, ensuring records are organised and classified logically and in line with retention schedules
• Provide support in the upkeep of information governance policy, guidance, associated resources, and supporting documentation

About You

Below are some of the key essential experience, skills & knowledge required for this post:

1. Lead criterion: An academic qualification or professional accreditation in records management or similar relevant professional experience.
2. Understanding and practical experience in compliance with the legislative framework for records management in public authorities (e.g. s46 Code of Practice under Freedom of Information Act 2000, Public Records Act 1958, UK General Data Protection Regulation, Environmental Information Regulations 2004)
3. Demonstrable understanding of records management principles, practices and concepts (e.g. information and records lifecycle, sensitivity review, retention and disposal)
4. Technical skills and proficiency in working with systems such as Microsoft Teams, Excel, SharePoint Online, including libraries, lists, metadata, permissions, and retention labelling, as well as being comfortable with using new and innovative technology such as AI to support current and future operating models.

Why You Should Join Us:

• People Centric: Our people are at the heart of Ofwat and everything we do - we ensure all voices are heard and treat each other with respect; you'll be given the autonomy and the support to do your role in the best way.
• Innovative Work Environment: We embrace agile and new ways of working and have a culture build on trust, flexibility, and collaboration.
• Development Opportunities: Gain valuable experience and develop your skills in a supportive and dynamic setting.
• Work-Life Balance: Enjoy the flexibility of working from home combined with the benefits of in person collaboration in our Birmingham offices.
• Good employer pension contributions
• 25 days' annual leave, increasing to 30 with each year of service, plus bank holidays and an extra 2.5 days of privilege leave.
• Access to exclusive discounts on a variety of goods and services, including retail outlets, theatre tickets, holidays, insurance, and a gym membership.
• Fees paid for membership of relevant professional bodies.
• Up to 3 volunteering days per year.
• Recognition vouchers scheme rewarding your hard work.
• Generous shared parental leave and pay supporting your family life.

Follow the link to Apply for full details about the role, please ensure you have submitted your application in full before the below deadline.

Closing date: 23.55 on 23 November 2025