Senior Applications Operations Engineer

We are currently looking for a Senior Applications Operations Engineer to join our Technology and Service Operations Function within the Digital and Technology group.

Client Details

The Medicines and Healthcare products Regulatory Agency enhance and improve the health of millions of people every day through the effective regulation of medicines and medical devices, underpinned by science and research.

Description

Key responsibilities:

• Incident management and technical problem solving and resolution
• System upgrades and patching
• Systems administration
• Finding and implementing solutions to outdated processes
• Remediation work based on results of audit and assessments
• Change management - code deployment and control

The selection process:

We use the Civil Service Success Profiles to assess our candidates.

Profile

Our successful candidate will have:

• Experience of working on a broad range of application technologies with extensive knowledge of:
• Managing COTS applications and integrations
• Troubleshooting application issues from desktop through to server
• Experience of working on at least three of the following:
• Web development & support
• SQL Scripting or DBA activities
• Monitoring platforms
• DevOps tooling, (Github)
• SaaS based configuration and management
• Cloud based applications
• Administration and support of Jira cloud
• A degree or graduate qualification in a computing discipline, or equivalent education and experience

Person Specification:

Method of assessment: A=Application, I=Interview

Behaviour Criteria:

• Managing a Quality Service (I)
• Working Together (I)
• Making Effective Decisions (I)

Experience Criteria:

• Experience of working on a broad range of application technologies with extensive knowledge of: (A, I)
• Managing COTS applications and integrations
• Troubleshooting application issues from desktop through to server
• Experience of working on at least three of the following: (A, I)
• Web development & support
• SQL Scripting or DBA activities
• Monitoring platforms
• DevOps tooling, (Github)
• SaaS based configuration and management
• Cloud based applications
• Administration and support of Jira cloud
• Maintains focus on the whole life of service delivery - designs, develops, delivers and operates. Ensures that a set of IT products, suppliers and vendors come together to deliver a Digital, Data and Technology service (A)
• Lateral thinking capability to dissect a problem into its component parts to identify and diagnose root causes, allowing problem resolution. Able to troubleshoot and identify problems across different technology capabilities including compute, storage, networking, physical infrastructure, software, commercial off the shelf (COTS) and open source packages and solutions, virtual and cloud including IaaS, PaaS, SaaS (A, I)

Technical Criteria:

• You will hold a degree or graduate qualification in a computing discipline, or equivalent education and experience (A)
• Formal training including professional courses in areas such as ITIL Service Management is desirable (A)

Strengths Criteria

• Catalyst (I)
• Problem Solver (I)
• Challenger (I)

Job Offer

Salary on offer £42,410 + Benefits

Access to Alpha pension scheme, which all new starters are enrolled into automatically, is 28.97%

• Closing date: 9am on 12th February 2026
• Shortlisting date: from 25th February 2026
• Interview date: from 2nd March 2026

Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules.

Successful candidates must pass a disclosure and barring security check as well as animal rights and pro-life activism checks. People working with government assets must complete basic personnel security standard checks.

Certain roles within the MHRA will require post holders to have vaccinations, and in some circumstances, routine health surveillance. These roles include:

• Laboratory-based roles working directly with known pathogens.
• Maintenance roles, particularly those required to work in laboratory settings.
• Roles that involve visiting other establishments where vaccination is required.
• Roles required to travel overseas where specific vaccination may be required.

Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

Any move to the MHRA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare.

Successful candidates may be subject to annual Occupational Health reviews dependent on role requirements.

If you are not satisfied with the response you receive, you can contact the Civil Service Commission