Senior Analyst: Dialer & Telephony Optimisation

A leading financial services company in the UK seeks an individual for a Collections and Recoveries role. You will be responsible for managing dialler strategies, analysing performance metrics, and implementing improvements in telephony processes. The ideal candidate has proven experience in a Contact Centre or Collections role, strong analytical abilities, and familiarity with regulatory requirements. This position offers a hybrid working model based in Leeds, competitive salary, and attractive benefits.