Senior Analyst, Customer Outcomes & Consumer Duty

A leading financial services company in Edinburgh seeks a Senior Analyst for their Customer Outcomes Team. The candidate will champion customer experiences and ensure compliance with FCA regulations. Responsibilities include evaluating customer journeys, conducting reviews to identify improvements, and supporting product change processes. Excellent communication and an understanding of regulatory frameworks are essential. This role offers a hybrid work model and competitive salary up to £66,840, along with numerous benefits.