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Senior AI-Driven Quality & Coaching Analyst
Posted 1 hour 18 minutes ago by Socket.dev
Permanent
Full Time
Other
Dublin, Ireland
Job Description
Mercury seeks a Senior Quality Analyst to evolve our quality function with AI-assisted analysis and cross-functional partnership. You will review customer interactions for compliance and quality, provide actionable coaching feedback, and leverage AI tools to surface trends at scale.
You will connect insights to root causes and drive actionable improvements across QA, processes, and customer experience, collaborating with Leadership and Enablement teams.
Socket.dev
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