Senior AI-Driven IT Operations Architect

Capgemini UK is seeking a Senior Product Architect to lead the architecture of our AI-native IT operations product, a unified workspace for escalated incidents, changes and requests. This role blends ITSM, automation, AI governance and knowledge/data architecture to shape a coherent product.

You will define end-to-end architecture for multi-tenant incident/change/request management, design an orchestration layer for deterministic workflows and agentic orchestration, and drive executive-level