Senior Administrator, Student Services

We are looking for an experienced Administrator to join the Student Services Operations team to support the work of the Inclusion and Disability Service, which provides advice and support to a range of students who require additional support to help them succeed in their studies.

This is a part-time, fixed term post working 3 days per week - currently Wednesday, Thursday and Friday.

Overview

About the role

Working as part of a small team of administrators, you will:

• provide professional and high-quality reception and administrative support to the Inclusion and Disability Service and act as the first point of contact for initial enquiries from students, staff and external stakeholders.
• respond sensitively to enquiries and handle personal information in line with university procedures and data protection legislation.
• manage student appointment bookings, ensuring all associated tasks are completed and that waiting times for appointments are kept to agreed timescales.
• use CRM systems to create and maintain accurate records.

As this is a student-facing role you will be based predominantly on campus.

Qualifications

About the candidate:

Excellent organisational and communication skills are essential for this role. You will also:

• have experience of reception and administration work in a similar setting
• be confident in following agreed procedures when referring or escalating enquiries
• be self-motivated with the ability to manage and prioritise your own workload
• have excellent IT skills, with the ability to use Microsoft packages and CRM/database systems
• experience of handling enquiries and sensitive information confidentially
• be able to work flexibly as part of a team and adapt to a changing workplace.

To apply

To apply for this post, please submit your CV and cover letter via our application portal. In your cover letter, please outline how you meet the essential requirements in the person specification paying particular attention to:

• Your experience of working in a busy administration setting and managing a high volume of enquiries
• Your experience of following procedures when referring enquiries and escalating issues.
• Your experience of delivering high standards of customer service.

For enquiries about the role, contact Sarah Cohen

Further information

Manchester Metropolitan University fosters an inclusive culture of belonging that promotes equity and celebrates diversity. We value a diverse workforce for the innovation and diversity of thought it brings and welcome applications from all local and international communities, including Black, Asian, and Minority Ethnic backgrounds, disabled people, and LGBTQ+ individuals.

We support a range of flexible working arrangements, including hybrid and tailored schedules, which can be discussed with your line manager. If you require reasonable adjustments during the recruitment process or in your role, please let us know so we can provide appropriate support.

Our commitment to inclusivity includes mentoring programmes, accessibility resources, and professional development opportunities to empower and support underrepresented groups.

Manchester Met is a Disability Confident Leader and, under this scheme, aims to offer an interview to disabled people who apply for the role and meet the essential criteria as listed in the attached Job Description for that vacancy.

This vacancy is expected to attract a high volume of applications. Therefore, under the Disability Confident Scheme, only disabled people who apply under the scheme and best meet the essential criteria will be offered an interview.