Senior Administrator-Safeguarding Team

Here at East and North Hertfordshire Teaching NHS Trust Our mission is: Providing high-quality, compassionate care for our communities

Our vision to 2030 is: To be trusted to provide consistently outstanding care and exemplary service

Our values - We want our staff to believe in, demonstrate and live our values in everything we do. Our values are:

Include We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.

Respect We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.

Improve We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.

Job overview We are recruiting for a Senior Administrator Safeguarding Team who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

A rare and exciting opportunity has arisen to join a dynamic safeguarding team at ENHT.

We are looking for someone who has an exceptional eye to detail, able to manage queries that are often complex or sensitive while being able to prioritise fluctuating daily workloads and respond to urgent requests.

The post holder will be expected to provide a comprehensive, confidential and high-quality administrative service to the safeguarding team and be responsible for the smooth and effective running of the administration and systems of their office.

The post holder would be expected to work without immediate supervision, work flexibly and manage and organise their own workload. They will provide non clinical advice and guidance in relation to safeguarding queries, with all complex queries being escalated to the relevant safeguarding team member.

At the heart of everything we do are our core values:Include,Respect, andImprove. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Main duties of the job The post holder will provide a comprehensive administrative service to the safeguarding team ensuring telephone calls, correspondence and direct contact with clients and other internal/external agencies are dealt with in an appropriate and professional manner, using judgement and discretion where necessary.

Ensure all urgent and/or confidential communications are received and distributed from/to relevant parties in a relevant manner.

Responsible for minute taking and all preparation for relevant safeguarding meetings & Trust Safeguarding Committee.

Responsible for the line management of the administrators in the service.

To be fully responsible for all administration tasks relating to Child Protection Medical process and sharing of reports in a timely manner with partner agencies.

The post holder may be dealing with distressing or emotional circumstances and will therefore use their initiative, diplomacy and tact and take a proactive approach to solving problems and escalating issues as appropriate.

Liaise with MARAC Co ordinator regarding MARAC meetings in Hertfordshire. Gather confidential information regarding specific cases under the MARAC framework and present the information in an appropriate format to the MARAC panel.

To respond to all incoming emails & telephone calls for the children's safeguarding team and ensure these are dealt with in a timely and efficient manner.

To handle confidential documentation and personal matters in an effective and discreet manner.

Working for our organisation At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

We have ambitious plans to become an outstanding, patient led Trust where dedicated staff provide high quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Detailed job description and main responsibilities Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Person specification Qualifications

• RSA 3 or equivalent
• Degree in Admin or equivalent, or equivalent experience
• Evidence of continuing development - Including training courses

Previous Experience

• Senior Secretary/PA and administrator within NHS or Health care setting
• Minute taking experience.
• Secretarial experience relevant to specialty.
• Previous safeguarding experience

Skills

• Excellent communication and presentation skills. Excellent verbal/written and interpersonal skills. Active and supportive team player.
• Ability to gain confidence and support of the team. Ability to share and disseminate information.
• Ability to work on own initiative. Awareness of limitations of experience and role. Able to set and meet deadlines .

Knowledge

• Computer software, including Microsoft Office, Excel and PowerPoint
• Able to lead and support admin service
• Understanding of performance review/appraisal.

When you apply

Please note we do not offer visa sponsorship for roles unless clearly stated in our adverts. This means even if you have the right to work currently but will require a new sponsorship to work for our Trust your application will not be considered.

Vacancies may close earlier than the advertised closing date where a high volume of applications are received. We therefore encourage you to submit your application as soon as possible to avoid missing out on the opportunity to join the Trust or develop your career with us.

While we recognise that AI can support in drafting an application, you are encouraged to clearly demonstrate your personal skills, experience and behaviours that align with the role, and this is usually best done in your own words. We reserve the right to review all applications for the use of AI tools and where this is inconsistent with our values and standards of behaviour your application may be rejected

All correspondence relating to vacancies will be via the e mail address you have provided on your application form. Some servers automatically send e mails to your junk mail so please check as well as your inbox.

Secondments/Fixed term

Where a vacancy is advertised as a temporary position, the duration will be specified in the advert. If the vacancy becomes permanent towards the end of the specified duration, the successful applicant may not be required to re apply and can be slotted into the role on a permanent basis if appropriate.

If you are an internal applicant applying for a temporary working arrangement, please see the attached notes on secondments.

Committed to our Community

East and North Hertfordshire Teaching NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We want to create a workforce which represents the communities we serve. We are on a journey to become a more inclusive organisation and we welcome applications from everyone regardless of their background. In particular we encourage applications from candidates with disabilities, and candidates from Black, Asian and Minority ethnic (BAME) backgrounds who are currently under represented in various parts of our workforce .

We understand the importance of balancing work and home life. We are committed to support flexible working for our staff wherever possible and all our employees are given the opportunity to discuss potential for flexible working.

We are proud to be a Disability Confident employer and achieved our status in 2019.

We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact us by emailing resourcing.enh

We are also proud to support our UK armed forces by supporting Reservists, Cadet Instructors, Veterans and military spouses/partners into employment and offering supportive policies that value their contribution to the community and to our Trust.

We are committed to being a carer friendly environment, addressing the complex needs of families with caring responsibilities. In partnership with Carers in Hertfordshire, all our working carers have access to support from recruitment. We are also a member of Carers UK, providing resources to make balancing work and caring easier. Our approach is inclusive, recognizing diverse challenges and creating a supportive environment where carers feel valued . click apply for full job details