Senior Administrator

• Provide efficient and accurate administrative support to colleagues across the Passenger Transport Team
• Prepare and maintain documents, records and correspondence
• Monitor, prioritise and respond to enquiries received through shared mailboxes
• Maintain accurate service information across systems, spreadsheets and databases
• Arrange meetings, prepare papers, record notes or minutes and follow up agreed actions
• Process routine correspondence, reports, forms and financial information in line with agreed procedures
• Liaise with internal colleagues, transport providers, schools, social care teams and other partners
• Identify opportunities to improve administrative processes and information flow
• Provide flexible support and cover across the team as required
• Support school travel, social care transport, local bus services, community transport and wider operational activity

Requirements

• Excellent organisational skills, including the ability to prioritise workload effectively, meet deadlines and respond appropriately to changing operational demands
• Effective communication skills, with the ability to liaise professionally with colleagues, customers, schools, transport providers, and partner organisations
• A professional and customer-focused approach, ensuring information is communicated clearly, accurately and in a timely manner
• Strong attention to detail when maintaining records, preparing documentation, processing information, and supporting accurate data management
• Competent digital skills, including proficiency in Microsoft Office and the ability to develop knowledge of specialist Passenger Transport systems
• Supporting statement and CV required for application
• DBS checks or police vetting required for relevant posts

Core Competencies

Demonstrates strong organisational and communication skills to provide effective administrative support within the Passenger Transport Team, ensuring accurate data management and professional liaison with various stakeholders. Proficient in Microsoft Office and capable of adapting to specialist Passenger Transport systems.

Highest-signal resume keywords

• Organisational Skills
• Effective Communication
• Attention to Detail
• Digital Skills
• Customer-Focused Approach

ATS Optimization Keywords Hard Skills

• Document Preparation
• Record Maintenance
• Data Management
• Financial Information ProcessingMeeting Coordination

Soft Skills

• Professionalism
• Flexibility
• Problem-Solving

Certifications & Qualifications

• DBS Check
• Police Vetting

Industry Keywords

• Passenger Transport
• Administrative Support
• Service Information
• Operational Activity
• Transport Providers

Tools & Technologies

• Microsoft Office
• Passenger Transport Systems